Frequently Asked Questions
Everything you need to know about our heirloom-quality home goods and services.
What is the typical shipping timeframe for my order?
We process most orders within 1-3 business days. Depending on your location, standard shipping usually takes 5-10 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
What is your return policy for home goods?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, minus shipping costs. Please note that custom-made or final sale items are non-returnable.
How do I care for my handcrafted products?
Each of our products is built to last, but many require specific care. Detailed care instructions are included on each product page and on the physical tag of your item. For wooden and textile goods, we generally recommend gentle hand-cleaning to preserve the natural materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
At The Old Faithful Shop, we prioritize quality and ethics. We partner with independent artisans and manufacturers who use sustainable materials and fair labor practices to ensure our products are as good for the planet as they are for your home.