Returns & Exchanges

At The Old Faithful Shop, we stand by the quality of our heirloom-quality goods and offer a 30-day return window for items in their original, unused condition. Please note that certain handcrafted or custom items may be subject to final sale terms.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Pack with Care

  Securely pack the items in their original packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship the Package

  Affix the provided shipping label or use a tracked carrier of your choice to send the parcel to our returns department.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.